Marketpoint Global - Delivering International Sales and Marketing Success

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Monitoring Customer Satisfaction


Monitor how satisfied your customers are with your products and/or services by participating in our customer satisfaction monitoring programme.

We will work with you to create a customer satisfaction feedback survey that is designed to accurately capture the information you require to closely monitor your company's performance and highlight areas that may need improvement.

The web-based survey is accessed via a link in an eMailer that is created by our in-house design team and sent automatically from our system.

Once your customer has completed and submitted the survey it is imported directly back into the database where the results can be accessed via a comprehensive report within the system.