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Marketpoint Recall Announces Expansion to United States

UK-based recall response specialist provides multilingual support for US businesses

September 22, 2016 12:31 PM Eastern Daylight Time

NEW YORK & LOS ANGELES--(BUSINESS WIRE)--A global recall service is now available to businesses in the United States. Marketpoint Recall, a division of Marketpoint, a leading marketing solutions agency with headquarters in London, begins offering its international, multi-lingual services to the US market.

We're expanding to the US. Handle a crisis or recall from anywhere in the world with our global network. #USrecall

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“We are delighted to be a part of the US marketplace and to provide a solution for businesses that has otherwise been unavailable,” said Managing Director Peter Gillett. “The peace of mind we provide is invaluable and we believe our US clients will find this service vital as business continues to globalize.”

When a crisis hits, being prepared with a response is crucial to communicate immediately. In our global economy, access to communication channels across the world is imperative. Having an experienced, centrally managed team you can trust to guide you through the process is indispensable. With an international network of call centers, Marketpoint Recall has the tools and expertise to deliver recall response services fast.

“Our call center network consists of 20 in-country call centers so we can provide that fine tuning needed to suit local business practices,” said Gillett. “Your customers won’t have any language barriers to stand between them and a relevant customer service experience.”

Marketpoint Recall has more than 35 years' experience. Over the years, the channels and processes have been developed and are in place to cater to a wide range of industries. The Marketpoint Recall team is on hand to guide businesses through a recall process, working as an extension of the business to reach the best possible solution. The company’s capabilities to handle the recall across geographical and language barriers is what sets it apart from other companies.

“With our advanced Cloud Based Database Telephony we are able to provide online management for a recall or a crisis from any part of the world,” said Gillett.

Marketpoint Recall has helped major software providers, medical device companies, food producers, and clothing companies through product recalls. Full case studies and additional information about Marketpoint Recall can be found online at marketpointrecall.com.

Sarah St Quinton