Lottomatica, the primary Lottery company in Italy, sells its services via 42,000 stores across the country.

With the intention to develop multiple services to Cross-Sell via their network, they have signed an ageement with Assigeco CallCenterNet to create a Loyalty Programme and special insurance products...read more

Sept 30th, Geneva, will be the place to be for Marketpoint Global's Conference kick-off evening at Ferrari's band new showcase showroom facility.

In association with ConnectJets, the focus of the evening will be to allow our global partners to meet local clients and enjoy what promises to be a controversial sequence of presentations by industry experts:

- Jonathan Grant, MD, NewVoiceMedia Cloud-Based Telephony

- Ian Gotts, Founder & CEO, Nimbus Enterprise Business Process Management

- Liz Machtynger, Founder and MD, Customer Essential

- Ian Hunt, MD, Footprint Group improving profitability through people performance and operational efficiency...read more

Volkart May celebrates 20 years of business this year.

Started in 1990, Volkart May grew out of the executive search industry and is distinguished by their higher-level Teleprofessionals.

This distinction has earned Volkart May a solid reputation for generating well-qualified B2B sales opportunities while adding a brand-enhancing marketing touch...read more

Marketpoint agrees the supply of services to Europcar's Australia and New Zealand operations. "We are excited about building on our existing relationship in the UK with the Europcar Group" said James Kelly, Senior Account Manager....read more

Employees partners and friends will celebrated CALLS’ 15th anniversary on 11th July this year! We are very pleased to have been running projects for 15 years with our dedicated staff and business partners who trust us. We will strive to ensure that our company continues to be at the forefront of technology whilst maintaining the quality of our services for many more years to come...read more

By activating Click-to-Chat services, Assigeco CallCenterNet intends to convert an existing website into a pro-active marketing instrument.

"We hope to capture the interest of our clients' website visitors to find out who they are and what they want!" states Lawrence Gilioli, Partner and Business Developer...read more

Marketpoint announces new agreement to supply database services to Alamo's UK Leisure Sales Division.

"We are very pleased to have the opportunity to further build on our experience in the car rental sector and look forward to working with the staff at Alamo." commented James Kelly, Senior Account Manager...read more

"Confirmation for the next phase of work has just come in from another important multinational client, Accor." states Cristina Marcu, General Manager for Assigeco CallCenterNet.

"It demonstrates that absolute hard work coupled with dedication to a client's business helps in going beyond their normal expectations...read more

CallCenterNet is proud to announce that it has been chosen by Microsoft to generate Leads for Microsoft Online Services within the Romanian market.

These activities will be performed by Call Center locations in Bucarest and Brasov....read more

Volkart May received a gold ARC (Art-Response-Copy) award from the Midwest Direct Marketing Association (MDMA) for boosting lead generation results and identifying qualified sales opportunities for a major health insurance company.

The national campaign focused on growing membership within the client's Key Account segment through direct mail and outbound calling to promote group health plans...read more

After 12 months of planning, June 14th was Go Live Day for Marketpoint Global and a fully integrated inbound call handling system using Salesforce.com's Firefly scripting application for client, Intermec.

Nine contact centers around the world are centrally managed through the same platform to provide local country call handling and Click to Chat Services...read more

The Swedish Pharmaceutical Association has chosen UniGuide as partner for a strategic marketing programme to convert student memberships into regular, full memberships.

For UniGuide, who have extensive experience working with major unions, this goes to show that their model for working proactively with existing clients' customers/members is an attractive service in the Swedish marketplace...read more

Usage of web browser Internet Explorer 6 (IE6) in the US and Europe fell below the 5% mark for the first time in May, according to web analytics company, StatCounter - down from 11.5% 12 months ago...

"At these levels web developers now have valid justification not to support IE6 in the future," commented Aodhan Cullen, CEO, StatCounter...read more

Market Makers, led by unique entrepreneur Paul Thomas, has appeared higher than any other firm in the news area in the Sunday Times Best Small Companies to Work For List.

Almost 600 firms across the UK took part in the category, which saw employees fill in questionnaires asking them about workplace stress, pay and job satisfaction...read more

QuickVoice iP - iPhone Voice Recorder

Another winner is QuickVoice - a beautifully simple way of recording voice notes, reminders, dictations, meetings, interviews, shopping lists, to do lists, and have them emailed to you in text format - what a time saver...read more

iDialUDrive

Marketpoint has been testing the latest version of this great iPhone App.

Trying to drive safely when short of time between visits with a load of calls to do - sound familiar?

Just add your target calls from your Contacts file into different call lists, get in the car and have your calls start dialing without ever touching the phone again...read more

121 Outsource, which handles in excess of 200 FMCG brands from its Cape Town Call Center facility, has just announced that they are in the process of setting up a para-legal department to assist brands in countering consumer claims initiated by the new South African CPA.

Henceforth, all consumers will have the right to appeal to the Consumers' Tribunal with regard to all products and services sold in the country...read more

Preventing sales leads from slipping through the net is key to Platform's choice of Marketpoint as Lead Nurturing Partner in Europe. The main reason for their choice is the use of Marketpoint's in-country Call Center approach...read more

Cape Town based, 121 Outsource, is thrilled with its new account Heinz, with an array of call center services including delivery of CRM and BI information on all products available in Southern Africa.

Heinz products in SA include all canned products and ketchups, plus a comprehensive range of sauces and frozen ready-meals...read more

Marketpoint are pleased to announce the launch of the brand new Partner Marketing Centre for our client, Intermec.

The PMC is full of features which are designed to add value to the client's services, such as the new Marketing Resource Centre.

The Marketing Resource Centre has been designed to make shopping for resources and requesting co-branded materials as quick and easy as possible for the user, with the new floating 'Shopping Basket' feature utilizing the latest AJAX technologies to eliminate the need for page refreshes throughout the selection process...read more

Running for the 12th time, CallCenterWorld - the major event for call center management, customer service and customer care in Europe - took place in Berlin in February 2010.

GmbH was an exhibitor as well as the host of the legendary charity party "PimpYourCCW2010". More than 1,000 guests donated 10...read more

The Yacht Report Group hosted the second Superyacht Marketing and Business Forum in Monaco earlier this week where key issues surrounding the topics of marketing and strategy were discussed. 100 delegates from a whole host of companies in the superyacht industry, ranging from CEOs of major shipyards to Managing Directors of supply companies listened and learned from the expert panels, drawing from experiences both inside, and outside the industry...read more

Super Bowl XLIV Weekend means Orlando for Marketpoint, along with 1,000 high tech partners for client Intermec and the launch of the latest version of New Partner Marketing Centre – a one stop global shop for all things marketing. The PMC features different languages – and materials from white papers through to text message copy, interactive web banners, videos and almost anything marketing that you care to think of – all available with an Account Managed Service to deliver 'just in time' co-branded materials anywhere in the world through a Network of 12 contact centers...read more

In December 2009 adm acquired the former freenet Customer Care GmbH (fCC). 600 people already are working in Kiel and another 25 will be recruited shortly.

The former inhouse call center of the internet provider freenet is changing to a service provider for other companies as well strengthening adm's position in Germany's telecommunication market...read more

MINNEAPOLIS, May 18, 2009 – VMA and the Minnesota Twins teamed up to increase season ticket sales within the small business segment and build sales momentum for priority seating in the new stadium scheduled to open next year. “Incorporating VMA’s prospecting calls into our campaign helped build rapport with our market and identify qualified opportunities to support more productive and profitable sales activity,” commented Steve Smith, Vice President of Ticket Sales for the Minnesota Twins...read more

Market Makers wins a Sunday Times Top 100 Best Company Award 2009. The company has shot into the rankings in 25th position.

Market Makers won an HSBC Start-up Stars award in 2007, and has grown from a staff of 10 in 2004 to a staff of over 100, working with clients including Microsoft, Barclays Bank and HSBC...read more

Assigeco CallCenterNet has acquired Aviva, the fifth largest insurance company in the world, as a strategic client.

The service we provide allows Aviva to focus on its core activities. Our toll free numbers are present on Marketing Materials and contracts in Italy, and final customers call us when in need...read more

The outlook for the economy here in Brazil is looking optimistic! We are already feeling it at Proxis and currently have the biggest Sales Pipeline in our company history.

MINNEAPOLIS, May 18, 2009 – VMA supported UnitedHealthcare’s yearlong integrated direct marketing campaign with outbound calling, which boosted response rates among targeted prospects by more than 30%. “VMA has contributed significantly to our demand generation initiatives for over five years by helping us to maximize touch points and continually improve our direct marketing ROI,” said Gregg Dertinger, Director of Direct Marketing for UnitedHealthcare...read more

Wow! Time flies - as 2009 draws to a close it is timely to review our company’s accomplishments and consider its future.

We are proud to say that in 2009 we added exceptional people to our family as employees, customers, and partners.

We want to start by thanking each of you for having been an important part of 121 Outsources growth in 2009 and to share with you the highlights of what proved to be an exceptional year for us...read more