Multilingual Call Centers
Customers expect call center operators to speak their mother tongue, understand local cultures and understand their clients’ needs. Therefore, you need access to a global call center network so that callers are always directed to an excellent operator who meets those customer needs.
What is the solution?
Marketpoint’s Global Call Center Network can provide you with a tailored, flexible solution to your call center needs, whether that be for a one-off marketing campaign or a fully outsourced customer service facility.
Marketpoint’s call center agents:
- Located Globally:
Our call centers are spread across five continents, from Mexico to Singapore and Sweden
- Extensively Trained:
All staff receive extensive training for handling your calls, meaning that your customers receive a seamless service and are unaware they are talking to a 3rd party
- Personalised Service:
Operators are able to provide excellent service to your customers in their local language during usual working hours with first-hand knowledge of their country and culture
Our years of extensive experience achieving the best results combined with our ability to run successful campaigns that your company may not be familiar with, makes us the clear choice for your call center solutions.
What we offer
Choose from a large range of services -
- Lead Generation
- Market Research
- Appointment Setting
- Data Validation
- Enquiry Follow-Up
- Direct Sales
- Customer Satisfaction Surveys
- Conference and Seminar Registration
- Data Cleansing, Mining and Enhancement
- Enquiry Handling
- Order Processing
- Literature and Brochure Requests
- Inbound Sales
- Customer Service
- Registration Processing
- Overspill and Out of Hours Call-handling
How does it work?
We arrange with you a package of call center services to suit your needs,
including campaigns across multiple countries from different call centers
Choose from our wide selection of inbound and outbound call-handling services
Then we can make adjustments according to your needs using our ‘on demand’ call
handling service, meaning that you can quickly and easily increase or decrease
your call agent capacity depending on the volume of calls received
The result is a high-quality and convenient call center service to meet your requirements,
whilst achieving a reduction in the operating costs that would be incurred maintaining your own call center