The Network provides a real depth of experience in both inbound and outbound call handling for our clients over many decades. But truer today than ever, is the realisation that the provision of intelligent, local language human call handling is vital to maintain a quality of service in an industry which is moving in exactly the opposite direction: callers are frequently frustrated by impersonal electronic call handling.
We all like good service and this is greatly appreciated
by our callers, showing that this is one of the
biggest factors in providing confidence in a product
or service.
The Distributed Multilingual Call Centre is a 4000-seat
network of offices located around the world,
providing native language call handling and local
market experience. Our telephony allows calls to
be made to one Universal Freephone Number and routed
immediately to the appropriate language centre.
Account Managers in each country ensure that this
service is truly local: not just language, but an
in-depth understanding - all sharing the same technology
to be highly productive and cost efficient.
Please visit our partner websites at:
Brazil - Proxis
France - Intracall
Germany - ADM GmbH
Italy - CallCenterNet
Singapore - Antasis
South Africa - 121.com Group
Spain - R & A Marketing
United Kingdom - MarketMakers
USA - Infinity Contact
